[ FAQ ]
basics.
WHY IS THERE A WEIRD BACKDROP SHOWING IN MY PHOTO?
This is JUST a proofing site, which means all photos will be cleaned up before going to print! Standard touch ups include taking out the backdrop, cleaning up the floor and correcting any noticeable errors caused by us. NOTE: The crazy-fun group shots come AS-PICTURED, we DO NOT take out the background/foreground items in these shots... we think they add to the photos CRAZY-FUN charm. ALSO NOTE: We will not clean up faces, crazy hair, bruises or bumps, etc. without consent from orderer, as well as, a touch-up fee per file.
CAN I ORDER FROM A MOBILE DEVICE?
While you definitely can, it makes ordering A LOT harder ESPECIALLY for customizable items like packages! We STRONGLY (VERY STRONGLY) suggest ordering from a desktop computer. You'll thank us later!
HOW DO I ADD PRINTS OR PRODUCTS TO MY CART?
You highlight a photo and then select 'VISIT SHOP' located to the right OR we STRONGLY SUGGEST using the 'Favorites' Tool by using the 'Add to Favorites' button located above the photo, as well. Then you can easily compare and access all photos you liked while browsing by going to the upper left of your page and clicking the 'FAVORITES' drop-down menu. You can use this smaller pool of photos you selected to quickly add prints and products to your cart.
HOW CAN I PURCHASE A PACKAGE?
We STRONGLY SUGGEST you use the 'Favorites' Tool for all ordering. Add photos you like by clicking the 'Add to Favorites' button located above the photo. Then you can easily compare and access all photos you liked while browsing by going to the upper left of your page and clicking the 'FAVORITES' drop-down menu. Then select any photo you'd like to include in a Package, Click 'BUY' in the top middle of your screen and select 'Select Product'. Choose 'Packages' square and then find which package you'd like (for more info on what is in each package click on it and read the drop down menu). Choose 'Continue' in the lower right, then in the tabbed section choose 'FAVORITES', click the drop-down menu item 'Selected for Purchase' and then drag items into each slot as you'd like. You can always edit this later from your cart.
I MISSED THE DEADLINE, CAN I STILL ORDER
YES! Photos stay online for at least ONE YEAR (but we still have 2012 up so you should be good). The prices do DRAMATICALLY increase, we do not offer packages or digital files and coupon codes are null, but you can still order. We DO NOT EXTEND THE DEADLINE FOR ANY REASON. We do offer one sale in August/September when everything is back to Original Dance Pricing (sans coupon codes). Email us here so we can add your name to our NOTIFY-ME-OF-THE-SALE Email List!
I AM TRYING TO CHECK OUT AND IT KEEPS BRINGING ME BACK TO THE SAME PAGE. WHY?
the top five.
WHERE IS MY ORDER?
Good question! First, we recommend logging into your account to check the status! If you are not logged in, you can do so by pressing the 'Log In' text at the bottom of the screen. If it says 'Waiting For Approval', have no fear, you do not need to do anything else on your end, it is simply waiting for us to perfect your order (aka edit, replace, finalize crops) and send 'to print'! REMEMBER this perfecting process could add UP TO TEN BUSINESS DAYS to your fulfillment time! This is true for ALL ORDERS including digital files. Forward us (info@relevePHOTO.com) your Order Confirmation email if it is outside of TEN BUSINESS DAYS and it still says 'Waiting for Approval' as we may have been trying to get ahold of you with a question about your order! Extra Editing & Treatment Requests can add time to your order. Always contact us (info@relevephoto.com) if you have not received your order within 30 days of placing it! Unfortunately, we CANNOT track orders 90 days after they have been placed, so contact us IMMEDIATELY (within 90 days of placing your order!) if your package is lost, damaged or not as expected!
I MADE A DEPOSIT FOR INDIVIDUALS. HOW DO I USE THAT MONEY?
THIS INFO MAY BE DIFFERENT FOR 2020 DUE TO NEW, TEMPORARY, STUDIO-SPECIFIC PROCESSES IN RESPONSE TO COVID-19. PLEASE SEE YOUR STUDIO'S relevéPHOTO INFO SITE OR EMAIL US FOR EXACT DETAILS.
I FORGOT TO ENTER MY COUPON CODE, CAN I GET A REFUND?
As of 2019, we CAN NO LONGER apply coupon codes after the fact nor issue refunds for those who forget. We can, however, cancel your order and have you replace it using the code. This will affect editing and shipping times but it's likely worth the extra savings!
I DON'T KNOW MY GIFT CERTIFICATE CODE.
THIS INFO MAY BE DIFFERENT FOR 2020 DUE TO NEW, TEMPORARY, STUDIO-SPECIFIC PROCESSES IN RESPONSE TO COVID-19. PLEASE SEE YOUR STUDIO'S relevéPHOTO INFO SITE OR EMAIL US FOR EXACT DETAILS.
WHERE ARE THE MAGNETS ONLINE?
Oh man, did our lab hide those good this year!
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First, click 'VISIT SHOP'. -
Scroll down and find the Category ‘PHOTO GIFTS’. -
Click on ‘Other Gifts’ which will pull up the 'Photo Button' product. -
Click on the arrow to the right of the text 'Photo Button' to open a dropdown menu and find Magnets there. There are two different sizes in the magnet!

customizing.
WHAT IS WITH THIS CROPPING FEATURE?
It's cool... basically you become the photographer! Once you've added something to your cart you can customize the crop just by clicking on the image in your cart. You can choose to crop tighter or even go from horizontal to vertical and vice versa.
DO YOU OFFER DIGITAL FILES?
WHAT IS THE BEST FINISH?
We LOVE the metallic finish. It's almost 3-D in how it provides richer, deeper colors and great contrast even for black and white. If you've typically order/prefer gloss, we recommend going with metallic.
CAN I GET A PHOTO BLACK AND WHITE INSTEAD?
You sure can! Any photo can go from color to black and white OR aged photo for no additional charge. We do this AFTER you place your order.
WHAT DO YOU RECOMMEND ABOUT FRAMING?
We love framing! And our site now allows you to add framing right from your cart! It will show you the different frames and mat options and you can see right there what it will look like.
checking out.
I AM TRYING TO CHECK OUT AND IT KEEPS BRINGING ME BACK TO THE SAME PAGE. WHY?
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Make sure you have hit the cart minimum of $20. -
Log out and log back in. -
Clear your internet browser's 'cookies'. This is the main fix our lab recommends and here is a link with more details on how to do so. -
Another fix that often works for us is trying a different internet browser... we prefer Chrome, but sometimes switching to Safari helps.
IT IS NOT ACCEPTING MY COUPON CODE, WHAT'S THE DEAL?
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Double-check spelling. Sometimes it's hard to differentiate between a lowercase L and a one as well as a zero or the letter 0, we recommend trying both versions. -
Make sure you are entering the coupon code in the correct spot aka NOT the 'GIFT CERT CODE' location. See screenshots below! -
Make sure the coupon is still valid and not expired. 94% of our coupon codes expire the same day as your studio's GALLERY FINALE! -
relevéSOLO booth and relevéART purchases do not count toward price break discounts, so if a lot of your cart is filled with those items, that may be the culprit. -
Still not working? Email us anytime: info@relevePHOTO.com


I FORGOT TO ENTER MY COUPON CODE, CAN I GET A REFUND?
As of 2019, we CAN NO LONGER apply coupon codes after the fact nor issue refunds for those who forget. We can, however, cancel your order and have you replace it using the code. This will affect editing and shipping times but it's likely worth the extra savings!
I DON'T KNOW MY GIFT CERTIFICATE CODE.
I MADE A DEPOSIT FOR INDIVIDUALS. HOW DO I USE THAT MONEY?
THIS INFO MAY BE DIFFERENT FOR 2020 DUE TO NEW, TEMPORARY, STUDIO-SPECIFIC PROCESSES IN RESPONSE TO COVID-19. PLEASE SEE YOUR STUDIO'S relevéPHOTO INFO SITE OR EMAIL US FOR EXACT DETAILS.
extra fun.
I TOOK FUN PHOTOS IN YOUR soloBOOTH. CAN I GET A COPY WITHOUT YOUR LOGO?
Easy peasy. You can buy soloBOOTH unmarked digital files as well as a few other products by going here and finding your galleries: www.myrelevephoto.com/solo
HOW CAN I ADD A SUPER-OBVIOUS, IMPORTANT QUESTION TO YOUR FAQ?
PLEASE. HELP. US. HELP. YOU! YAY. Email us if you didn't find a solution here! We love adding truly 'Frequently Asked Questions' to our FAQ!