Question 1

WHERE IS MY ORDER?

Accepted Answer

Good question!  First, remember that ALL orders (including digital) are edited before finalization and that perfecting process can up to TEN BUSINESS DAYS to your fulfillment time.  That estimate does NOT include shipping time.    Also, remember that if you ordered on a freeSHIP or galleryFINALE day, those orders could take up to FIFTEEN BUSINESS DAYS due to the LARGE number of orders recieved on those special days!   It still doesn't hurt to just to check your order status from you proofing gallery account.  To do so: Go to your online proofing site (or here: www.MYrelevePHOTO.com). Find the 'Log In' text in the bottom right corner and enter your account details/password.   Find the order in question.  You may see that shipping details have been entered which means it is on it's way. You may see 'Waiting For Approval' which just means it is still waiting for us to edit, replace, perfect, and approve before going to print.  If it has NOT yet been TEN BUSINESS DAYS, sit tight and stay excited; there is no action required from you at this time.  If it HAS been TEN BUSINESS DAYS, forward your Order Confirmation to info@relevePHOTO.com as we may have been trying to get ahold of you with a question about your order!  IMPORTANT NOTES:  Extra editing & treatment requests may take longer in editing. Any orders that have photos from previous years may take longer. Unfortunately, we CANNOT track (nor replace/refund) orders 90 days after they have been placed.  You can still contact us requesting any details we do have on the shipment/order!  Be sure to include order number, date, details when emailing. Always contact us if you have not received your order within 30 days of placing it!

Question 2

I MADE A DEPOSIT FOR INDIVIDUALS. HOW DO I USE THAT MONEY?

Accepted Answer

On your studio's galleryDEBUT date, you will receive an email with the subject '2022 relevePHOTO Deposit Information.'  Search your inbox (the inbox of the email address used when making your deposit) for '2022 relevePHOTO Deposit Information' or 'relevePHOTO'.  Once you find that email, it will have your unique GIFT CERT CODE and all the instructions you need to apply your deposit to your purchase!     If you cannot find that email, we can help!  Just forward us your deposit receipt (which would have come the day you placed your deposit) or email us this information: Email address used to make deposit Studio Name Dancer/s Names NOTE:  galleryDEBUTs are typically one to two weeks after we have wrapped at your studio. For your specific galleryDEBUT date, go to releveAWAY.com and find your studio using the 'studios.' dropdown in the header.   HELPFUL HINT:  Make sure you are NOT entering your GIFT CERT CODE in the 'COUPON CODE' box.

Question 3

I FORGOT TO ENTER MY COUPON/GIFT CERTIFICATE CODE.  CAN I GET A REFUND?

Accepted Answer

COUPON CODES:  As of 2019, we can NO LONGER apply coupon codes after the fact nor issue refunds for those who forget.   However, if you'd like us to cancel the order (so you can replace it using the coupon code) just forward your photo order confirmation to info@relevePHOTO.com with a note to cancel the order so it can be replaced.     IMPORTANT NOTES: Replacing the order will affect editing and shipping times but it's likely worth the extra savings!    If you used a GIFT CERT CODE on the photo order and we cancel the order, funds will back to GIFT CERT CODE immediately.  Refunds from any other payment method could take between two to ten business days (based on your payment provider).  You can safely replace your order as soon as you get confirmation of the cancellation, again using your GIFT CERT CODE as you did originally. GIFT CERTIFICATE CODES:  If you forgot to use your gift certificate code, you have two options: The FREE Method:  We cancel your order and then place a NEW order using your GIFT CERT CODE.  Forward us your Order Confirmation with a note to cancel and we'll get right on it! The $8-Accounting-Nightmare Method: If you'd prefer relevéPHOTO to apply your GIFT CERT CODE to your already placed order, you can have do so for a $8-Accounting-Nightmare Fee (previously known as our '$5-Accounting-Nightmare Fee'... but oh those headaches get costly!). Though not the preferred method, this is helpful for some but mostly those who forget to apply their code when ordering @11:58PM on galleryFINALE night (the dreaded price increase likely far outweighs the $8 fee!)   IMPORTANT NOTES: Replacing the order will affect editing and shipping times but it's likely worth the extra savings!

Question 4

I DON'T KNOW MY GIFT CERTIFICATE CODE.

Accepted Answer

On your studio's galleryDEBUT date, you will be/were sent an email with the subject 'relevePHOTO Deposit Information.'

galleryDEBUTs are typically one to two weeks after we have wrapped at your studio. For your specific galleryDEBUT date, go to releveAWAY.com and find your studio’s info site using the 'studios.' dropdown in the header.

If your studio's gallery has already debutted, you likely have an email from us:
Search your inbox (the inbox of the email address used when making your deposit) for 'relevePHOTO Deposit Information' or 'relevePHOTO'. Once you find that email, it will have your unique GIFT CERT CODE and all the instructions you need to apply your deposit to your purchase!

If you cannot find that email, we can help! Just forward us your deposit receipt (which would have come the day you placed your deposit) or email us this information:
Email address used to make deposit
Studio Name
Dancer's Name

Question 5

WHERE ARE THE MAGNETS ONLINE?

Accepted Answer

Oh man, did our lab hide those good this year!   First, while in your gallery and with an image selected, click 'VISIT SHOP' on the right side panel! Find the Category ‘PHOTO GIFTS’ either by scrolling down or along the top of the page. Once there, click on ‘Other Gifts’ which will pull up the 'Photo Button' product. Click on the arrow to the right of the text 'Photo Button' to open a dropdown menu and find Magnets there.  There are two different sizes in the magnet!

Question 6

WHY IS THERE A WEIRD BACKDROP SHOWING IN MY PHOTO?

Accepted Answer

This is JUST a proofing site, which means all photos will be cleaned up before going to print!  Standard edits include taking out the backdrop, cleaning up the floor and correcting any noticeable errors caused by us.     IMPORTANT NOTES: The crazy-fun group shots come AS-PICTURED, we DO NOT take out the background/foreground items in these shots... we think they add to the photos CRAZY-FUN charm. We will NOT clean up faces, crazy hair, bruises or bumps, holes in tights, etc. without consent from orderer via the retouching fee!  FREE facial retouching is included when purchasing as a digital file.

Question 7

CAN I ORDER FROM A MOBILE DEVICE?

Accepted Answer

YES.  However, we STRONGLY urge you to just VIEW images on mobile devices and make your final purchase on a computer!    Customizations (like dragging images into Memory Mates and package items) are MUCH easier when NOT done on a mobile device!

Question 8

HOW DO I ADD PRINTS OR PRODUCTS TO MY CART?

Accepted Answer

Click on any image which will enlarge the preview and open the 'Quick Shop' panel on the right.  The 'Quick Shop' showcases just a few of our most popular items. Browse and shop our entire offerings by clicking the 'VISIT SHOP' box towards the top on the 'Quick Shop' Panel. From there, the instructions vary by product, but you should be prompted from start to adding to cart! We STRONGLY SUGGEST using the 'Add to Favorites' tool.  This is especially helpful when you have images in multiple galleries and for building customized products (like packages and Memory Mates).   You can do this many ways but the easiest way is by pressing the heart button that shows when an image is hovered over.   Access your favorites from the bar along the top of the page.

Question 9

HOW CAN I PURCHASE A PACKAGE?

Accepted Answer

First, we STRONGLY SUGGEST using the 'Add to Favorites' tool.  This is especially helpful when you have images in multiple galleries and for building customized products (like packages and Memory Mates).   You can do this many ways but the easiest is by pressing the heart button that shows when an image is hovered over.   Access your favorites from the bar along the top of the page.   Click on any image which will enlarge the preview and open the 'Quick Shop' panel on the right.  The 'Quick Shop' showcases just a few of our most popular items... there are a few packages listed there, but more can be found by clicking 'VISIT SHOP'. From there, click on the Packages category to see the packages we offer with a list of what is included in each.   Find the package that best fits your needs, and click Start Building.  The system will prompt you to drag and drop images into the print size placeholders.   From the tabs on the left side of the page, you can choose to select from 'Selected' (the one image you clicked to start the package process),  'Favorites' (the images you 'favorited'; we suggest choosing this tab) or 'All' (shows the images in the gallery you started the package process from)!  Drag and drop until your package is fully built.  This can be edited later from your cart! IMPORTANT NOTES: Packages are only offered BEFORE your studio's galleryFINALE!  If you are not finding them, it is likely you are outside the Lowered Price Period which is typically five to eight weeks after photoDAY/WEEK. Occasionally you will be asked to enter a password when trying to access your favorites.  This is often because you have images from previous years in your favorites.  When (re)entering this password, it is likely NOT the current year's password.  You can find out what gallery is requesting the password by looking at the pink/gray breadcrumbs (on a computer, the navigation display is in the upper left side of the page).  The password is likely the YEARstudioabbreviation.  For example, if breadcrumbs read ' home»the collections»a step ahead»2017asa ' enter password:  2017asa

Question 10

I AM TRYING TO CHECK OUT AND IT KEEPS BRINGING ME BACK TO THE SAME PAGE.  WHY?

Accepted Answer

UGH COMPUTERS... This one happens to us occasionally so we know how frustrating it can be!  We have discussed it with our lab and we still don't have a FULL PROOF fix so here's what we recommend trying:  Make sure you have hit the cart minimum of $25.  Log out of your account and log back in.  Clear your internet browser's 'cookies'.  This is the main fix our lab recommends and here is a link with more details on how to do so. Another fix that often works for us is trying a different internet browser.  While we prefer Chrome for everyday use, occasionally switching to Safari helps. In general, this is just super annoying and we apologize!  This aggravating issue is still NOT something for which we extend the galleryFINALE/order deadline, so make sure and email us right away if you are still experiencing this issue after trying the four steps above.

Question 11

I MISSED THE DEADLINE. CAN I STILL ORDER?

Accepted Answer

YES!  Photos stay online for AT LEAST one year (but we still have 2012 up so you should be good).    The prices are at their higher, post galleryFINALE pricepoint with no packages nor coupon codes offered, but you can still order.  You can and should still use your GIFT CERT CODE toward this purchase as those never expire!   We DO NOT extend the galleryFINALE/order deadline for any reason.  However we do often have ONE ale in August/September when the current year's photo galleries revert back to Original Dance Pricing (for the most part)!  Email us if you would like to be notified of about our lastCHANCE sale!

Question 12

WHAT IS THIS DEPOSIT FOR?

Accepted Answer

Each $29/$39 deposit is for an individual shoot session in ONE costume.  We equate this transaction to buying a gift certificate: it is funds you can use later on whatever you like!   ALL money spent on initial deposit/s goes TOWARD your actual print/product purchase, which you'll make from an online proofing gallery a few weeks after photoDAY!     We take individuals in at least three poses and each dancer will have a minimum of ten photos (of varying lengths/crops/poses) in the online proofing gallery to to choose from!  View two 2020 sample galleries here (password: sample):  youngDANCERS / teenDANCERS   You do not need to know what final prints/products you are purchasing JUST what costume/s you would like individuals taken in.   You WILL get to see the photos before selecting your final prints/products and will use this money toward that purchase.   EVERYONE (regardless of if you made a deposit or not) will still be able to purchase group shots online!

Question 13

HOW & WHEN DO I MAKE THIS DEPOSIT?

Accepted Answer

In 2022, ALL deposits will be made online... First, go to releveAWAY.com and scroll to find and click on your studio. This is your studio's rP info site filled with important information. After perusing the info site, scroll to find the pink circle labeled 'Individuals Deposit' and click on it. Next, find your class.  Classes are sometimes put into categories by SHOOT day (this is sometimes different than the typical dance class day!) OR by Rec/Comp/Performing.  TIP: Classes are rainbow-color coded by CLASS day (MON - red; TUE - orange; etc.)  If you are having trouble finding your class, please email us so we can assist.  Press 'Add To Cart' which will prompt you to add your dancer's name and/or other information. Repeat steps 3&4 for all the classes you would like individual photographs taken. siblingSESSIONs and solo/duo/trio compSESSIONs are booked BY DAY with further info provided on the product page for each or see FAQ 06 'HOW DO YOU HANDLE A DEPOSIT FOR SIBLING or BUDDYSESSIONs?' below. When finished, click the cart icon in the top right and follow prompts to complete your transaction.  You will receive an email shortly after confirming your purchase!   You can make deposits now up until your scheduled photo session start time, but we suggest planning & making your deposit purchase ahead of time to reduce photoDAY stress and so we can better help with any questions that may arise!

Question 14

WHAT DOES THE DEPOSIT COVER?

Accepted Answer

ANYTHING IN YOUR ONLINE PROOFING GALLERY including prints, digital files, packages, and more... it can even go toward tax & shipping!   This deposit works just like a gift certificate or gift card!  You can purchase prints and products with it; it can go towards groupSHOTs, compCOLLAGEs, photos from last year, etc... if it is in your online proofing gallery, your deposit can be used toward its purchase!   It is NOT restricted to just the individuals for which you made the deposit.  For example, if you liked more of your ballet individuals, use it all on that!  Another example, if you only make an individuals deposit for tap, but you want a groupSHOT from jazz as well, use it on that!   The ONLY thing it CANNOT go towards is FUTURE deposits (which is on a different site anyway)!

Question 15

WHAT IF I DON'T LIKE THE PHOTOS?

Accepted Answer

We want you to feel 100% CONFIDENT when making your deposit!  If you don't like your photos or decide you need to spend that money elsewhere (whatever the reason), we will take down your photos and issue a FULL REFUND!  We do ask that you start this refund process by emailing usBEFORE your studio's galleryFINALE as we cannot refund after that date!    We DO NOT issue PARTIAL REFUNDS as the idea of the deposit is that you are committing to spending that amount on the photos we shoot.   Email us the following information BEFORE your studio's galleryFINALE to speed up the refund process:   Studio Name: Gallery Number (Three Digits before Class Name): Location of your dancer in the first group shot of Gallery mentioned in #2 (OR attach a screenshot of one of your dancer's individual): Your GIFT CERT CODE (or paste your Deposit Information Email below):  The last four digits of the credit card used to make the Deposit:  Based on your payment method, it could take between two and ten business days for a refund to appear.

Question 16

WHAT IF I DON'T USE ALL THE DEPOSIT DOLLARS?

Accepted Answer

Like a gift card, the balance remains on the GIFT CERT CODE.  The remaining balance... CAN be used toward any future online proofing gallery purchase! CAN be combined with future or past GIFT CERT CODEs for use in the online proofing gallery! CANNOT be used toward future DEPOSITS! To add a previous year's balance to a current GIFT CERT CODE, forward us a past 'relevéPHOTO Deposit Information' email (the one that has your unique GIFT CERT CODE) we have sent you OR email us this information: Email address (the one/s used when making previous deposits): Your Dance Studio: Your NEW GIFT CERT CODE (if you have one as this is where we will add the previous balance):

Question 17

HOW DO YOU HANDLE A DEPOSIT FOR SIBLING or BUDDY SESSIONS?

Accepted Answer

siblingSESSIONS.   A siblingSESSION requires ONE $29/$39 deposit, but it can be a FREE add-on!  If you have two other NON-siblingSESSION deposits in your cart, use coupon code 'sibSESSION' at checkout to take the sibSESSION price off your deposit total!  To make your deposit for a siblingSESSION: Go to releveAWAY.com  and scroll to find and click your studio.  Click on the pink 'Individuals Deposit' circle and scroll to find the product called 'siblingSESSION', often sorted to the top of all other products. Select the DAY you plan to have us shoot the siblingSESSION and then click 'Add To Cart'. Enter first and last names of ALL the siblings that will be in the shots and read/ok the important prompt 'Remind the photog, PLEASE!' Make sure to enter the sibSESSION coupon code (if applicable) BEFORE completing your transction.  You will receive an email confirmation after your purchase!   IMPORTANT TO DETAILS:   We ONLY shoot siblingSESSIONs if a deposit has been purchased (with money or the coupon code applied)!  These are often scheduled on a day at least ONE sibling has an already scheduled group session, but you can decide what works best for you/your dancers! Since these SESSIONs are added when it works best for you and your family, it is important to remind the photog on photoDAY that you have purchased a siblingSESSION.  If someone else will be taking your dancer/s on photoDAY, please also let them know of this purchase! siblingSESSIONS are worked in at the end of scheduled group sessions. We ask for your patience in squeezing in these favorite shots and that the other sibling wait until some dancers from the scheduled group have started to leave the photo room.   buddySESSIONS.   These SESSIONS also require only ONE deposit for the set (pair or group of dancers)!  You start making the deposit for this just as you would for a regular class individual SESSION by finding the class you'd like us to shoot the buddySESSION.  After pressing 'Add To Cart' a dialogue box asking for the Dancer's Name appears.  Enter ALL the names for anyone to be in the buddySESSION. IMPORTANT:  In 2022, buddySESSIONS will follow our siblingSESSION protocol on spacing, meaning touching/hugging (though limited) is allowed!  If you are uncomfortable with the buddies touching, please do not sign up for a buddySESSION without emailing us first!

Question 18

HOW DO I SCHEDULE A SOLO/DUET/TRIO SESSION?

Accepted Answer

solo/duet/trio :  sign up for a compSESSION.   A compSESSION is an eight- to ten-minute, more personalized photo session.  These require a $39 deposit per compSESSION.  If it is a duet/trio, it requires only ONE compSESSION time slot and therefore only one $39 deposit is required.   These are only offered on certain photoDAYs based on the time available before or after our regular shoot schedule.   To book a compSESSION, after clicking on the pink Individuals Deposit button from your studio's info site, scroll to the bottom.  The compSESSION product listing will be the LAST tile on a daily category page and labeled 'compSESSION - [day]'.  Click on that listing and after reading all the important details, click on the dropdown to find the available times for that day!  Then follow the prompts until you have fully checked out.     IMPORTANT TO NOTE:   It IS possible to add this to your cart and by the time you check out, that particular day/time may be 'out of stock' (aka someone swiped it up quick before you were able to check out)!  For this reason, we recommend adding compSESSIONS last, (after adding all your other class deposits) so you have the most up-to-date list of available compSESSIONs. If you do not see a compSESSION listing on a particular day, we may not be offering them or they may all be booked for that day.  We suggest looking for the compSESSION listing on another day. If you cannot find a compSESSION listing on ANY day, we may be FULLY booked and if so, email us ASAP so we can look for other options!  We will TRY to make adjustments/exceptions for scheduling these, but CANNOT guarantee any maneuvering or adding to our schedule after we have STARTED shooting at your studio.  So, PLEASE plan ahead and book your compSESSION ASAP!

Question 19

I MADE A DEPOSIT FOR INDIVIDUALS. HOW DO I USE THAT MONEY?

Accepted Answer

On your studio's galleryDEBUT date, you will receive an email with the subject 'relevePHOTO Deposit Information.'  Search your inbox (the inbox of the email address used when making your deposit) for 'relevePHOTO Deposit Information' or 'relevePHOTO'.  Once you find that email, it will have your unique GIFT CERT CODE and all the instructions you need to apply your deposit to your purchase!     If you cannot find that email, we can help!  Just forward us your deposit receipt (which would have come the day you placed your deposit) or email us this information: Email address used to make deposit Studio Name Dancer/s Names NOTE:  galleryDEBUTs are typically one to two weeks after we have wrapped at your studio. For your specific galleryDEBUT date, go to releveAWAY.com and find your studio using the 'studios.' dropdown in the header.   HELPFUL HINT:  Make sure you are NOT entering your GIFT CERTIFICATE code in the 'COUPON CODE' box.

Question 20

WHAT IS WITH THIS CROPPING FEATURE?

Accepted Answer

It's cool... basically you become the photographer!  Once you've added something to your cart you can customize the crop just by clicking on the image in your cart.  You can choose to crop tighter or even go from horizontal to vertical and vice versa.    The newest cropping feature (rather annoyingly) does not let you extend your crop past the edges of the uploaded photograph which means some print sizes appear to cut off the subject matter:  DO NOT WORRY ABOUT THIS!  We look at all crops and make sure the subject fits well before sending your order to print.     If you are at all lost, we recommend leaving the images as they appear when you add them to your cart.  We apply a standard crop to all uncropped-by-you items.  We will email you directly if we have questions before sending to print!

Question 21

DO YOU OFFER DIGITAL FILES?

Accepted Answer

We do sell high-res (aka printable) digital files of NON-groupSHOTs.  They are more expensive because you can then print as many copies as you'd like of the file.  We recommend this option for those special images you plan to reproduce en masse & send to all your favorite people in the world.     We offer a two options for HIGH-RES Digital Files (for personal use):  Individual Digital File:  $36.  This is ONE SINGLE image/pose (NOT all of your dancer's in a particular costume!) Package of FIVE Individual Digital Files:  $144.  Buy FOUR, get ONE free!  This is FIVE of the item listed in number one!   IMPORTANT TO NOTE about HIGH-RES DIGITAL FILES: Starting in 2019, all digital file purchases will include COMPLIMENTARY facial retouching (a $22/file savings!)  This beautiful, yet realistic 'glossing over' of the face and hair makes every image that much more WOW! The turnaround time for these is the same as all other products:  up to TEN BUSINESS DAYS!  You will receive an email with download information once your order has been approved.  We DO NOT sell 'CDs/DVDs' of all your dancer's images as every dancer could potentially have a different number of images.   If you just love having a digital version, but don't want to pay the higher price because you don't plan on printing the image!?  We have two options for you, as well:   We offer LOW-RES(aka just for computer screen quality), WATERMARKED(aka they have a BIG relevéPHOTO logo across the file) files for any PURCHASED photo (not including groupSHOTs) for NO ADDITIONAL CHARGE!  This means, for example, if you purchase a 4x6 print of image 123.456.7890.asa21.jpg then you would have the option to request a low-res, watermarked digital copy of this photo in August.  If you want a quicker solution, you are welcome to take a screenshot of the photo online!  IMPORTANT TO NOTE about LOW-RES, WATERMARKED FILES: These low-res, watermarked images can ONLY be obtained by forwarding your order confirmation with 'DIGITAL FILE REQUEST' in the Subject Line of the email to info@relevePHOTO.com.  At the end of our season, we search our inbox for all requests therefore it is very important one follows this exact request format. These requests will only be fulfilled AFTER aug01!

Question 22

WHAT IS THE BEST FINISH?

Accepted Answer

We LOVE the metallic finish.  It's 3D-esque in how it provides richer, deeper colors and great contrast, even for black and white.  If you typically order/prefer gloss, we recommend going with metallic.   'E-surface' is similar to lustre/matte.  We order this for anything we plan on framing as the metallic could cause extra glare!     The site will give you more details on each when you click the 'circled 'i".

Question 23

CAN I GET A COLOR PHOTO CONVERTED TO THE rP BLACK+WHITE or AGED PHOTO TREATMENT?

Accepted Answer

YES!  Any photo can go from color to black&white OR aged photo treatment for no additional charge.  We do this AFTER you place your order.     To request treatment changes, forward your order confirmation to info@relevePHOTO.com.  Be sure to include the filename/s (the telephone-like, alphanumeric code under the highlighted photo) with explicit instructions on the preferred treatment and we'll handle the rest!   We do not let you preview the conversion before it's printed so take a look at the samples within the gallery to be sure it's what you'd like!   FUN FACT:  When we apply a different treatment to a photo, we usually leave a duplicate of the same shot in the gallery.  Check just before or after the treated photo (hint: sometimes we crop it differently) for the full color original!

Question 24

WHAT DO YOU RECOMMEND ABOUT FRAMING?

Accepted Answer

We love framing!  And our site now allows you to add framing right from your cart at ridiculously LOW prices compared to taking it to a frame shop!   It will show you the different frames and mat options and you can see right there what it will look like.   TWO NOTES: You CANNOT frame items within a package. Framing will add to your base shipping price... duh, but still felt obligated to mention!

Question 25

IT IS NOT ACCEPTING MY COUPON CODE, WHAT'S THE DEAL?"

Accepted Answer

Hm? ... how frustrating!  Here's a few quick tips to try first:   Double-check spelling.  Sometimes it's hard to differentiate between a lowercase L and a one as well as a zero or the letter 0, we recommend trying both versions.   Make sure you are entering the coupon code in the correct spot (aka NOT in the 'GIFT CERT CODE' location)!  See screenshots below. Make sure the coupon is still valid and not expired.  99% of our coupon codes expire the same day as your studio's galleryFINALE. relevéSOLObooth, relevéART purchases and previous years' photos do NOT count toward price break discounts, so that may be the culprit if your cart is filled with those items. Still not working? Email us anytime:  info@relevePHOTO.com Here is a screenshot of where to find the Coupon Code Box on the Shipping Page:   Here is a screenshot of where to find the Coupon Code Box on the Payment Page:

Question 26

I AM TRYING TO CHECK OUT AND IT KEEPS BRINGING ME BACK TO THE SAME PAGE.  WHY?

Accepted Answer

UGH COMPUTERS... This one happens to us occasionally so we know how frustrating it can be!  We have discussed it with our lab and we still don't have a FULL PROOF fix so here's what we recommend trying:  Make sure you have hit the cart minimum of $25.  Log out of your account and log back in.  Clear your internet browser's 'cookies'.  This is the main fix our lab recommends and here is a link with more details on how to do so. Another fix that often works for us is trying a different internet browser.  While we prefer Chrome for everyday use, occasionally switching to Safari helps. In general, this is just super annoying and we apologize!  This aggravating issue is still NOT something for which we extend the galleryFINALE/order deadline, so make sure and email us right away if you are still experiencing this issue after trying the four steps above.

Question 27

I MADE A DEPOSIT FOR INDIVIDUALS. HOW DO I USE THAT MONEY?

Accepted Answer

On your studio's galleryDEBUT date, you will receive an email with the subject 'relevePHOTO Deposit Information.'  Search your inbox (the inbox of the email address used when making your deposit) for 'relevePHOTO Deposit Information' or 'relevePHOTO'.  Once you find that email, it will have your unique GIFT CERT CODE and all the instructions you need to apply your deposit to your purchase!     If you cannot find that email, we can help!  Just forward us your deposit receipt (which would have come the day you placed your deposit) or email us this information: Email address used to make deposit Studio Name Dancer/s Names NOTE:  galleryDEBUTs are typically one to two weeks after we have wrapped at your studio. For your specific galleryDEBUT date, go to releveAWAY.com and find your studio using the 'studios.' dropdown in the header.   HELPFUL HINT:  Make sure you are NOT entering your GIFT CERT CODE code in the 'COUPON CODE' box.

Question 28

I DON'T KNOW MY GIFT CERTIFICATE CODE.

Accepted Answer

On your studio's galleryDEBUT date, you will be/were sent an email with the subject 'relevePHOTO Deposit Information.'

galleryDEBUTs are typically one to two weeks after we have wrapped at your studio. For your specific galleryDEBUT date, go to releveAWAY.com and find your studio’s info site using the 'studios.' dropdown in the header.

If your studio's gallery has already debutted, you likely have an email from us:
Search your inbox (the inbox of the email address used when making your deposit) for 'relevePHOTO Deposit Information' or 'relevePHOTO'. Once you find that email, it will have your unique GIFT CERT CODE and all the instructions you need to apply your deposit to your purchase!

If you cannot find that email, we can help! Just forward us your deposit receipt (which would have come the day you placed your deposit) or email us this information: Email address used to make deposit Studio Name Dancer's Name

Question 29

I FORGOT TO ENTER MY COUPON/GIFT CERTIFICATE CODE.  CAN I GET A REFUND?

Accepted Answer

COUPON CODES:  As of 2019, we can NO LONGER apply coupon codes after the fact nor issue refunds for those who forget.   However, if you'd like us to cancel the order (so you can replace it using the coupon code) just forward your photo order confirmation to info@relevePHOTO.com with a note to cancel the order so it can be replaced.     IMPORTANT NOTES: Replacing the order will affect editing and shipping times but it's likely worth the extra savings!    If you used a GIFT CERT CODE on the photo order and we cancel the order, funds will back to GIFT CERT CODE immediately.  Refunds from any other payment method could take between two to ten business days (based on your payment provider).  You can safely replace your order as soon as you get confirmation of the cancellation, again using your GIFT CERT CODE as you did originally. GIFT CERTIFICATE CODES:  If you forgot to use your gift certificate code, you have two options: The FREE Method:  We cancel your order and then place a NEW order using your GIFT CERT CODE.  Forward us your Order Confirmation with a note to cancel and we'll get right on it! The $8-Accounting-Nightmare Method: If you'd prefer relevéPHOTO to apply your GIFT CERT CODE to your already placed order, you can have do so for a $8-Accounting-Nightmare Fee (previously known as our '$5-Accounting-Nightmare Fee'... but oh those headaches get costly!). Though not the preferred method, this is helpful for some but mostly those who forget to apply their code when ordering @11:58PM on galleryFINALE night (the dreaded price increase likely far outweighs the $8 fee!)   IMPORTANT NOTES: Replacing the order will affect editing and shipping times but it's likely worth the extra savings!

Question 30

ANY TIPS TO MAKE THE MOST OF MY MONEY?

Accepted Answer

YES!  Thanks for asking.  If you haven't already, read our rant about 2022 shipping cost increase at the bottom of the 2022 relevéPHOTO Pricelist.  You may actually be here because of said 'rant'.     Here's a few things we like:    AVOID OUTRAGEOUS SHIPPING: If your studio has over 150 dancers, take advantage of your freeSHIP Day!  On this one, scheduled date, for 24-hours only, relevéPHOTO will cover the cost of shipping on any order over $49.  If applicable, check your studio's info site for the date and coupon codes!  Keep in mind, due to incressed order volume, any order placed on this day may have an increased edit delay (from ten business days to fifteen) so please plan accordingly and only take advantage if you don't have a tight deadline!  Economy shipping is $5.25 and applies to any order of prints under the 8x10 size!  While not the 'new normal' of $0 (thanks, Amazon!? eyeroll.), it feels much more reasonable than the next option of 'Standard' at $10.25.  So if you're on the fence about the button or magnet, know that adding one to your cart will automatically bump shipping up to the Standard, $10.25 rate.  We always encourage you to get what you really want (ie: sometimes packages seem like a better deal, but not if you DON'T use all the items in the package = save using our a la carte menu) but if you're trying to find a few extra dollars in savings, skipping NON-8x10-and-smaller-prints is one way! We recommend considering our Digital options or at the very least, doing a price comparison that includes the taxes/shipping on non-digital!  ONE SINGLE POSE/FILE is $36; a package of FIVE is $144 (buy FOUR, get one FREE).  On paper this may seem more expensive but it allows for UNLIMITED personal use/printing.  This route will be more cost-effective for printing in bulk (hint: run some math using your a local printer prices) and could also open up your options to products at a price we can't match (like canvas wraps) or that we don't even offer (some of our favs: stickers, die-cut keychains, socks).  Going digital wholly avoids shipping (as well as additional sales tax), gives you loads of freedom in the present & for future use (think graduations, dance milestones, & more), aforementioned potential product/print savings, and one more PERK: Facial Retouching, that adds a beautiful, yet realistic glow to each subject, is included for no additional cost ($22/file savings)!  Again, it's not right for everyone but we think it wise to consider this route!    STRETCH A DOLLAR with SINGLE-IMAGE PACKAGES: All packages boast savings, but our 'Single-Image Packs' get you more prints for less!  This is a great option if you really love a particular image or two!  The Single-Image Basic Pack gets you variety of sizes (one of each of our four most popular sizes) and our Single-Image FIVE 4x6s / 5x7s Pack gets you multiple prints (five to be exact) of the same size & file.  We recommend these for your favorite shots to share with family and friends.  Buying multiple Single-Image Packs gets you even more (in terms of physical prints) for less!  These packages also keep you at the lower, Economy Shipping pricepoint ($5.25)   REMEMBER TO ENTER YOUR COUPON CODES: Check out your studio's info site for coupon codes at certain price breaks:  Spend $111, save 10% // Spend $222, save 20%.  You must enter these codes in the coupon code box BEFORE checking out. These codes expire the same time/date as your studio's galleryFINALE... so don't miss this IMPORTANT studio-based deadline.  Again, visit your studio's info site for these codes and deadlines!    ORDER BEFORE YOUR galleryFINALE:  Check out your studio's info site for this key deadline.  At 11:59 pm on your studio's galleryFINALE, prices dramatically increase, coupon codes expire, packages (aka further savings) and digital files are no longer offered!  Ordering before your studio's galleryFINALE is BY FAR the easiest way to save money.     Shoot us an email if you've come up with some other great suggestions!  We'd love to share your Savings Tip!

Question 31

WHAT ARE SOME SITES YOU'D RECOMMEND FOR A FUN, PRICE-SAVING USE OF DIGITAL FILES?"

Accepted Answer

We thinking our digital options are a great value... especially this year, with increased shipping costs.  Going digital wholly avoids shipping (as well as additional sales tax), gives you loads of freedom in the present & for future use (think graduations, dance milestones, & more), includes Facial Retouching (process that adds a beautiful, yet realistic glow to each subject) for no additional cost ($22/file savings), but also opens up your options to products at a price we can't match or that we don't even offer like some listed below!    MORE REASONABLE PRODUCT OFFERINGS: Canvas Wraps:Easy Canvas Prints is where I (Erika - owner of relevéPHOTO) print all our family photos... and we have loads!  Our pro lab can't come close to their prices and we've found the quality to be great.  We would recommend paying a little more for the thicker 'Wrap' as it makes it look & feel more luxe.  Sign up for their email list to get weekly promotional deals or often times they are advertised and available right on the site; it'd be hard to beat their prices even on non-89% off days (the current promotion!)  Bulk Printing:mPix is a great lab (we use their pro lab often) for online prints.  They often have deals that reduce prices even further.  This lab prints a wide variety of items/print sizes and we've found them to be very reliable in terms of quality and customer service.  As an extra bonus, the color profile for our digital files should match theirs perfectly.  While we don't recommend large-scale printing at local, hour labs, they are often sufficient for smaller print sizes, obviously great in a pinch, plus offer pick-up instead of shipping rates!  FUN, UNIQUE ITEMS WE DON'T OFFER: StickerMule is one of our favorite sites with lots of fun stuff!  We especially love their stickers and pins.  We haven't tried their die-cut keychains, but bet they're great! For further savings, join their mailing list!  Every Tuesday they'll email you their weekly deal, which is usually a lot of one thing for only $29 (including free shipping!) Sock | Club is just one of many sites that make custom socks using your own photo!  We love a bright pair of socks at relevéPHOTO... bright + dancer photo = PERFECTION.  Etsy obviously has tons of different uses for your digital files.  This seller offers fridge magnets for under $2; This seller uses your file to make pretty cool birch blocks;  This seller does 16x20 wall clings with your digital file for $34.  That's just the start of fun on Etsy.com.  (Prices listed were at time of FAQ update 01/2022; relevePHOTO cannot guarantee quality of these examples.) DIGITAL FILE PRINTING NOTE:  Different screens (and eyes even) can show color in different ways.  Our digital files are calibrated to our lab's print profiles and should work well with most reputable print/product places.  The final product COULD look different than the online version; this is NOT unique to our digital files.  Screens/color profiles vary!  This is especially true when printing NEONS / BRIGHT COLORS!   (Prices listed were at time of FAQ update 01/2022; relevePHOTO cannot guarantee quality of these examples.)   Shoot us an email if you've come up with some other great suggestions.  We'd love to share your ideas with others!

Question 32

I TOOK FUN PHOTOS IN YOUR relevéSOLObooth.  CAN I GET A COPY WITHOUT YOUR LOGO?

Accepted Answer

(2022 NOTE:  We have a BRAND NEW releveSOLObooth for 2022 and are still working out the logistics.  This FAQ Answer may be dated, but we'll update as soon as we have up-to-date details!)   Easy peasy!  You can buy relevéSOLObooth unmarked digital files and a few other fun products by finding your studio and photoDAY in our relevéSOLObooth galleries:  www.myrelevephoto.com/solo    Don't miss out on the big deal this year:  FOUR for $10.99 (4x6's E-Surface)!     Our SOLObooth products are much less, because you are the photographer and basically do all the work... ENJOY!   REMINDER:  relevéSOLObooth purchases are NOT eligible for and do not count toward price break discounts!

Question 33

HOW CAN WE RENT THE releveSOLObooth?

Accepted Answer

More info coming in 2022.

Question 34

HOW CAN I ADD A SUPER-OBVIOUS, IMPORTANT QUESTION TO YOUR FAQ?"

Accepted Answer

PLEASE.  HELP.  US.  HELP.  YOU!  YAY.  Email us if you didn't find a solution here!  We love adding TRULY 'Frequently Asked Questions' to our FAQ!