[ FAQ ]

basics.

WHY IS THERE A WEIRD BACKDROP SHOWING IN MY PHOTO?

This is JUST a proofing site, which means all photos will be cleaned up before going to print! Standard edits include taking out the backdrop, cleaning up the floor and correcting any noticeable errors caused by us. IMPORTANT NOTES:

  1. The crazy-fun group shots come AS-PICTURED, we DO NOT take out the background/foreground items in these shots... we think they add to the photos CRAZY-FUN charm.
  2. We will NOT clean up faces, crazy hair, bruises or bumps, holes in tights, etc. without consent from orderer via the retouching fee! FREE facial retouching is included when purchasing as a digital file.



CAN I ORDER FROM A MOBILE DEVICE?

YES. However, we STRONGLY urge you to just VIEW images on mobile devices and make your final purchase on a computer! Customizations (like dragging images into Memory Mates and package items) are MUCH easier when NOT done on a mobile device!



HOW DO I ADD PRINTS OR PRODUCTS TO MY CART?

  1. Click on any image which will enlarge the preview and open the 'Quick Shop' panel on the right. The 'Quick Shop' showcases just a few of our most popular items.
  2. Browse and shop our entire offerings by clicking the 'VISIT SHOP' box towards the top on the 'Quick Shop' Panel.
  3. From there, the instructions vary by product, but you should be prompted from start to adding to cart!
We STRONGLY SUGGEST using the 'Add to Favorites' tool. This is especially helpful when you have images in multiple galleries and for building customized products (like packages and Memory Mates). You can do this many ways but the easiest is by pressing the heart button that shows when an image is hovered over. Access your favorites from the bar along the top of the page.



HOW CAN I PURCHASE A PACKAGE?

First, we STRONGLY SUGGEST using the 'Add to Favorites' tool. This is especially helpful when you have images in multiple galleries and for building customized products (like packages and Memory Mates). You can do this many ways but the easiest is by pressing the heart button that shows when an image is hovered over. Access your favorites from the bar along the top of the page.

  1. Click on any image which will enlarge the preview and open the 'Quick Shop' panel on the right. The 'Quick Shop' showcases just a few of our most popular items... there are a few packages listed there, but more can be found by clicking 'VISIT SHOP'.
  2. From there, click on the Packages category to see the packages we offer with a list of what is included in each.
  3. Find the package that best fits your needs, and click Start Building. The system will prompt you to drag and drop images into the print size placeholders.
  4. From the tabs on the left side of the page, you can choose to select from 'Selected' (the one image you clicked to start the package process), 'Favorites' (the images you 'favorited'; we suggest choosing this tab) or 'All' (shows the images in the gallery you started the package process from)!
  5. Drag and drop until your package is fully built. This can be edited later from your cart!
NOTES:
  • Packages are only offered BEFORE your studio's galleryFINALE! If you are not finding them, it is likely you are outside the Lowered Price Period which is typically five to eight weeks after photoDAY/WEEK.
  • Occasionally you will be asked to enter a password when trying to access your favorites. This is often because you have images from previous years in your favorites. When ( re)entering this password, it is likely NOT the current year's password. You can find out what gallery is requesting the password by looking at the pink/gray breadcrumbs (the navigation display on the left side of the page). The password is likely the YEARstudioabbreviation. For example, if breadcrumbs read ' home»the collections»a step ahead»2017asa ' enter password: 2017asa



I MISSED THE DEADLINE. CAN I STILL ORDER?

YES! Photos stay online for AT LEAST one year (but we still have 2012 up so you should be good). The prices are at their higher, post galleryFINALE pricepoint with no packages, digital files nor coupon codes offered, but you can still order. You can and should still use your GIFT CERT CODE toward this purchase as those never expire! We DO NOT extend the galleryFINALE/order deadline for any reason. However we do often have ONE ale in August/September when the current year's photo galleries revert back to Original Dance Pricing (for the most part)! Email us if you would like to be notified of about our lastCHANCE sale!



I AM TRYING TO CHECK OUT AND IT KEEPS BRINGING ME BACK TO THE SAME PAGE.  WHY?

UGH COMPUTERS... This one happens to us occasionally so we know how frustrating it can be! We have discussed it with our lab and we still don't have a FULL PROOF fix so here's what we recommend trying:

  1. Make sure you have hit the cart minimum of $20.
  2. Log out of your account and log back in.
  3. Clear your internet browser's 'cookies'. This is the main fix our lab recommends and here is a link with more details on how to do so.
  4. Another fix that often works for us is trying a different internet browser. While we prefer Chrome for everyday use, occasionally switching to Safari helps.
In general, this is just super annoying and we apologize! This aggravating issue is still NOT something for which we extend the galleryFINALE/order deadline, so make sure and email us right away if you are still experiencing this issue after trying the four steps above.



the top five.

WHERE IS MY ORDER?

Good question! First, remember that ALL orders (including digital) are edited before finalization and that perfecting process can up to TEN BUSINESS DAYS to your fulfillment time. That estimate does NOT include shipping time. It still doesn't hurt to just to check your order status from you proofing gallery account. To do so:

  1. Go to your online proofing site (or here: www.MYrelevePHOTO.com).
  2. Find the 'Log In' text in the bottom right corner and enter your account details/password.
  3. Find the order in question.
  4. You may see that shipping details have been entered which means it is on it's way.
  5. You may see 'Waiting For Approval' which just means it is still waiting for us to edit, replace, perfect, and approve before going to print. If it has NOT yet been TEN BUSINESS DAYS, sit tight and stay excited; there is no action required from you at this time. If it HAS been TEN BUSINESS DAYS, forward your Order Confirmation to info@relevePHOTO.com as we may have been trying to get ahold of you with a question about your order!
IMPORTANT NOTES:
  • Extra editing & treatment requests may take longer in editing.
  • Any orders that have photos from previous years may take longer.
  • Unfortunately, we CANNOT track (nor replace/refund) orders 90 days after they have been placed. You can still contact us requesting any details we do have on the shipment/order! Be sure to include order number, date, details when emailing.
Always contact us if you have not received your order within 30 days of placing it!



I MADE A DEPOSIT FOR INDIVIDUALS. HOW DO I USE THAT MONEY?

On your studio's galleryDEBUT date, you will receive an email with the subject 'relevePHOTO Deposit Information.' Search your inbox (the inbox of the email address used when making your deposit) for 'relevePHOTO Deposit Information' or 'relevePHOTO'. Once you find that email, it will have your unique GIFT CERT CODE and all the instructions you need to apply your deposit to your purchase! If you cannot find that email, we can help! Just forward us your deposit receipt (which would have come the day you placed your deposit) or email us this information:

  • Email address used to make deposit
  • Studio Name
  • Dancer/s Names
NOTE: galleryDEBUTs are typically one to two weeks after we have wrapped at your studio. For your specific galleryDEBUT date, go to releveAWAY.com and find your studio using the 'studios.' dropdown in the header. HELPFUL HINT: Make sure you are NOT entering this code in the 'COUPON CODE' box. GIFT CERT CODE Box - Payment Page



I FORGOT TO ENTER MY COUPON/GIFT CERTIFICATE CODE.  CAN I GET A REFUND?

COUPON CODES: As of 2019, we can NO LONGER apply coupon codes after the fact nor issue refunds for those who forget. However, if you'd like us to cancel the order (so you can replace it with the coupon code) just forward your photo order confirmation to info@relevePHOTO.com with a note to cancel the order so it can be replaced. IMPORTANT NOTES:

  • Replacing the order will affect editing and shipping times but it's likely worth the extra savings!
  • If you used a GIFT CERT CODE on the photo order and we cancel the order, funds will back to GIFT CERT CODE immediately. Refunds from any other payment method could take between two to ten business days (based on your payment provider).
  • You can safely replace your order as soon as you get confirmation of the cancellation, again using your GIFT CERT CODE as you did originally.
GIFT CERTIFICATE CODES: If you forgot to use your gift certificate code, you can have us cancel your order and then you can replace the order using your GCC (noCHARGE to you) OR you can have us apply it to your order for a $5-Accounting-Nightmare Fee ($5 CHARGE to you. **Going up to $8 in 2022**) IMPORTANT NOTES:
  • Replacing the order will affect editing and shipping times but it's likely worth the extra savings!



I DON'T KNOW MY GIFT CERTIFICATE CODE.

On your studio's galleryDEBUT date, you will be/were sent an email with the subject 'relevePHOTO Deposit Information.' galleryDEBUTs are typically one to two weeks after we have wrapped at your studio. For your specific galleryDEBUT date, go to releveAWAY.com and find your studio using the 'studios.' dropdown in the header. If your studio's gallery has already debutted, you likely have an email from us: Search your inbox (the inbox of the email address used when making your deposit) for 'relevePHOTO Deposit Information' or 'relevePHOTO'. Once you find that email, it will have your unique GIFT CERT CODE and all the instructions you need to apply your deposit to your purchase! If you cannot find that email, we can help! Just forward us your deposit receipt (which would have come the day you placed your deposit) or email us this information:

  • Email address used to make deposit
  • Studio Name
  • Dancer's Name



WHERE ARE THE MAGNETS ONLINE?

Oh man, did our lab hide those good this year!

  1. First, while in your gallery and with an image selected, click 'VISIT SHOP' on the right side panel!
  2. Find the Category ‘PHOTO GIFTS’ either by scrolling down or along the top of the page.
  3. Once there, click on ‘Other Gifts’ which will pull up the 'Photo Button' product.
  4. Click on the arrow to the right of the text 'Photo Button' to open a dropdown menu and find Magnets there. There are two different sizes in the magnet!
Find Magnets under Photo Gifts / Other Gifts



customizing.

WHAT IS WITH THIS CROPPING FEATURE?

It's cool... basically you become the photographer! Once you've added something to your cart you can customize the crop just by clicking on the image in your cart. You can choose to crop tighter or even go from horizontal to vertical and vice versa. The newest cropping feature (rather annoyingly) does not let you extend your crop past the edges of the uploaded photograph which means some print sizes appear to cut off the subject matter: DO NOT WORRY ABOUT THIS! We look at all crops and make sure the subject fits well before sending your order to print. If you are at all lost, we recommend leaving the images as they appear when you add them to your cart. We apply a standard crop to all uncropped-by-you items. We will email you directly if we have questions before sending to print!



DO YOU OFFER DIGITAL FILES?

We do sell high-res (aka printable) digital files of NON-group shots. They are more expensive because you can then print as many copies as you'd like of the file. We recommend this option for those special images you plan to reproduce en masse & send to all your favorite people in the world. Starting in 2019, ALL digital files will include COMPLIMENTARY facial retouching (a $22/file savings!) This beautiful, yet realistic 'glossing over' of the face and hair makes every image that much more WOW! The turnaround time for these is the same as all other products: up to TEN BUSINESS DAYS! You will receive an email with download information once your order has been approved. We offer a two options for HIGH-RES Digital Files (for personal use):

  1. Individual Digital File: $36. This is ONE SINGLE image/pose (NOT all of your dancer's in a particular costume!)
  2. Package of FIVE Individual Digital Files: $149. This is FIVE of the item listed in number one!
We DO NOT sell 'CDs/DVDs' of all your dancer's images as every dancer could potentially have a different number of images. We offer LOW-RES (aka just for computer screen quality), WATERMARKED (aka they have a BIG relevéPHOTO logo across the file) files for any PURCHASED photo (not including group shots) for no charge! This means if you purchase a 4x6 print of image 123.456.7890.asa21.jpg then you would have the option to recieve a low-res, watermarked digital copy of this photo in August. These low-res, watermarked images can only be obtained by forwarding your order confirmation with 'DIGITAL FILE REQUEST' in the Subject Line of the email to info@relevePHOTO.com. These requests will only be fulfilled AFTER July 20th! If you want a quicker solution, you are welcome to take a screenshot of the photo online!



WHAT IS THE BEST FINISH?

We LOVE the metallic finish. It's 3D-esque in how it provides richer, deeper colors and great contrast, even for black and white. If you typically order/prefer gloss, we recommend going with metallic. 'E-surface' is similar to lustre/matte. We order this for anything we plan on framing as the metallic could cause extra glare! The site will give you more details on each when you click the 'circled 'i".



CAN I GET A COLOR PHOTO CONVERTED TO THE rP BLACK&WHITE or AGED PHOTO TREATMENT?

YES! Any photo can go from color to black&white OR aged photo treatment for no additional charge. We do this AFTER you place your order. To request treatment changes, forward your order confirmation to info@relevePHOTO.com. Be sure to include the filename/s (the telephone-like, alphanumeric code under the highlighted photo) with explicit instructions on the preferred treatment and we'll handle the rest! We do not let you preview the conversion before it's printed so take a look at the samples within the gallery to be sure it's what you'd like! FUN FACT: When we apply a different treatment to a photo, we usually leave a duplicate of the same shot in the gallery. Check just before or after the treated photo (hint: sometimes we crop it differently) for the full color original!



WHAT DO YOU RECOMMEND ABOUT FRAMING?

We love framing! And our site now allows you to add framing right from your cart at ridiculously LOW prices compared to taking it to a frame shop! It will show you the different frames and mat options and you can see right there what it will look like. TWO NOTES:

  1. You CANNOT frame items within a package.
  2. Framing will add to your base shipping price... duh, but still felt obligated to mention!



checking out.

IT IS NOT ACCEPTING MY COUPON CODE, WHAT'S THE DEAL?

Hm? ... how frustrating! Here's a few quick tips to try first:

  1. Double-check spelling. Sometimes it's hard to differentiate between a lowercase L and a one as well as a zero or the letter 0, we recommend trying both versions.
  2. Make sure you are entering the coupon code in the correct spot (aka NOT in the 'GIFT CERT CODE' location)! See screenshots below.
  3. Make sure the coupon is still valid and not expired. 99% of our coupon codes expire the same day as your studio's galleryFINALE.
  4. relevéSOLObooth, relevéART purchases and previous years' photos do NOT count toward price break discounts, so that may be the culprit if your cart is filled with those items.
  5. Still not working? Email us anytime: info@relevePHOTO.com
Here is a screenshot of where to find the Coupon Code Box on the Shipping Page: COUPON CODE BOX - Shipping Page Here is a screenshot of where to find the Coupon Code Box on the Payment Page: COUPON CODE BOX - Payment Page



I AM TRYING TO CHECK OUT AND IT KEEPS BRINGING ME BACK TO THE SAME PAGE. WHY?

UGH COMPUTERS... This one happens to us occasionally so we know how frustrating it can be! We have discussed it with our lab and we still don't have a FULL PROOF fix so here's what we recommend trying:

  1. Make sure you have hit the cart minimum of $20.
  2. Log out of your account and log back in.
  3. Clear your internet browser's 'cookies'. This is the main fix our lab recommends and here is a link with more details on how to do so.
  4. Another fix that often works for us is trying a different internet browser. While we prefer Chrome for everyday use, occasionally switching to Safari helps.
In general, this is just super annoying and we apologize! This aggravating issue is still NOT something for which we extend the galleryFINALE/order deadline, so make sure and email us right away if you are still experiencing this issue after trying the four steps above.



I MADE A DEPOSIT FOR INDIVIDUALS. HOW DO I USE THAT MONEY?

On your studio's galleryDEBUT date, you will receive an email with the subject 'relevePHOTO Deposit Information.' Search your inbox (the inbox of the email address used when making your deposit) for 'relevePHOTO Deposit Information' or 'relevePHOTO'. Once you find that email, it will have your unique GIFT CERT CODE and all the instructions you need to apply your deposit to your purchase! If you cannot find that email, we can help! Just forward us your deposit receipt (which would have come the day you placed your deposit) or email us this information:

  • Email address used to make deposit
  • Studio Name
  • Dancer/s Names
NOTE: galleryDEBUTs are typically one to two weeks after we have wrapped at your studio. For your specific galleryDEBUT date, go to releveAWAY.com and find your studio using the 'studios.' dropdown in the header. HELPFUL HINT: Make sure you are NOT entering this code in the 'COUPON CODE' box. GIFT CERT CODE Box - Payment Page



I DON'T KNOW MY GIFT CERTIFICATE CODE.

On your studio's galleryDEBUT date, you will be/were sent an email with the subject 'relevePHOTO Deposit Information.' galleryDEBUTs are typically one to two weeks after we have wrapped at your studio. For your specific galleryDEBUT date, go to releveAWAY.com and find your studio using the 'studios.' dropdown in the header. If your studio's gallery has already debutted, you likely have an email from us: Search your inbox (the inbox of the email address used when making your deposit) for 'relevePHOTO Deposit Information' or 'relevePHOTO'. Once you find that email, it will have your unique GIFT CERT CODE and all the instructions you need to apply your deposit to your purchase! If you cannot find that email, we can help! Just forward us your deposit receipt (which would have come the day you placed your deposit) or email us this information:

  • Email address used to make deposit
  • Studio Name
  • Dancer's Name



I FORGOT TO ENTER MY COUPON/GIFT CERTIFICATE CODE.  CAN I GET A REFUND?

COUPON CODES: As of 2019, we can NO LONGER apply coupon codes after the fact nor issue refunds for those who forget. However, if you'd like us to cancel the order (so you can replace it with the coupon code) just forward your photo order confirmation to info@relevePHOTO.com with a note to cancel the order so it can be replaced. IMPORTANT NOTES:

  • Replacing the order will affect editing and shipping times but it's likely worth the extra savings!
  • If you used a GIFT CERT CODE on the photo order and we cancel the order, funds will back to GIFT CERT CODE immediately. Refunds from any other payment method could take between two to ten business days (based on your payment provider).
  • You can safely replace your order as soon as you get confirmation of the cancellation, again using your GIFT CERT CODE as you did originally.
GIFT CERTIFICATE CODES: If you forgot to use your gift certificate code, you can have us cancel your order and then you can replace the order using your GCC (noCHARGE to you) OR you can have us apply it to your order for a $5-Accounting-Nightmare Fee ($5 CHARGE to you. **Going up to $8 in 2022**) IMPORTANT NOTES:
  • Replacing the order will affect editing and shipping times but it's likely worth the extra savings!



extra fun.

I TOOK FUN PHOTOS IN YOUR relevéSOLObooth.  CAN I GET A COPY WITHOUT YOUR LOGO?

Easy peasy! You can buy relevéSOLObooth unmarked digital files and a few other fun products by finding your studio and photoDAY in our relevéSOLObooth galleries: www.myrelevephoto.com/solo Don't miss out on the big deal this year: FOUR for $10.99 (4x6's E-Surface)! Our SOLObooth products are much less, because you are the photographer and basically do all the work... ENJOY! REMINDER: relevéSOLObooth purchases are NOT eligible for and do not count toward price break discounts!



HOW CAN I ADD A SUPER-OBVIOUS, IMPORTANT QUESTION TO YOUR FAQ?

PLEASE. HELP. US. HELP. YOU! YAY. Email us if you didn't find a solution here! We love adding TRULY 'Frequently Asked Questions' to our FAQ!



deposits.

WHAT IS THIS DEPOSIT FOR?

Each $29 deposit is for an individuals session in one costume. We equate this transaction to buying a gift certificate: it is funds you can use later on whatever you like! ALL money spent on initial deposit/s goes TOWARD your actual print/product purchase, which you'll make from an online proofing gallery a few weeks after photoDAY! We take individuals in at least three poses and each dancer will have a minimum of ten photos (of varying lengths/crops/poses) in the online proofing gallery to to choose from! View two 2020 sample galleries here (password: sample): youngDANCERS / teenDANCERS You do not need to know what final prints/products you are purchasing JUST what costume/s you would like individuals taken in. You WILL get to see the photos before selecting your final prints/products and will use this money toward that purchase. EVERYONE (regardless of if you made a deposit or not) will still be able to purchase group shots online!



HOW & WHEN DO I MAKE THIS DEPOSIT?

In 2021, ALL deposits will be made online... YAY!

  1. First, go to releveAWAY.com and find your studio from the 'studios.' dropdown in the header.
  2. Next, within your studio category, click the day we are scheduled to SHOOT your dancer's class/es (this is sometimes different than the typical dance class day!) If we are only shooting at your studio one day, go to #3.
  3. Find your specific class/es and click for more information. SiblingSESSIONS and solo/duo/trioSESSIONS are booked BY DAY with further info provided on the product page.
  4. Press 'Add To Cart' which will prompt you to add your dancer's name and/or other information.
  5. Repeat steps 2-4 for all the classes you would like individual photographs taken.
  6. When finished, click the cart icon in the top right and follow prompts to complete your transaction. You will receive an email shortly after confirming your purchase!
You can make deposits now up until your scheduled photo session start time, but we suggest planning & making your deposit purchase ahead of time to reduce photoDAY stress and so we can better help with any questions that may arise!



WHAT DOES THE DEPOSIT COVER?

ANYTHING IN YOUR ONLINE PROOFING GALLERY including prints, digital files, packages, and more... it can even go toward tax & shipping! This deposit works just like a gift certificate or gift card! You can purchase prints and products with it; it can go towards group shots, compCOLLAGES, photos from last year, etc... if it is in your online proofing gallery, your deposit can be used toward its purchase! It is NOT restricted to just the individuals for which you made the deposit. For example, if you liked more of your ballet individuals, use it all on that! Another example, if you only make an individuals deposit for tap, but you want a group shot from jazz as well, use it on that! The ONLY thing it CANNOT go towards is FUTURE deposits (which is on a different site anyway)!



WHAT IF I DON'T LIKE THE PHOTOS?

We want you to feel FULLY, 100% CONFIDENT when making your deposit! If you don't like your photos or decide you need to spend that money elsewhere (whatever the reasoning), we will take down your photos and issue a FULL REFUND! We do ask that you start this refund process by emailing us BEFORE your studio's galleryFINALE as we cannot refund after that date! We DO NOT issue PARTIAL REFUNDS as the idea of the deposit is that you are committing to spending that amount on the photos we shoot. Email us the following information BEFORE your studio's galleryFINALE to speed up the refund process:

  1. Studio Name:
  2. Gallery Number (Three Digits before Class Name):
  3. Location of your dancer in the first group shot of Gallery mentioned in #2 (OR attach a screenshot of one of your dancer's individual):
  4. Your GIFT CERT CODE (or paste your Deposit Information Email below):
  5. The last four digits of the credit card used to make the Deposit:
Based on your payment method, it could take between two and ten business days for a refund to appear.



WHAT IF I DON'T USE ALL THE DEPOSIT DOLLARS?

Like a gift card, the balance remains on the GIFT CERT CODE and can be used toward any future online proofing gallery purchase! This remaining balance CANNOT toward a future DEPOSIT, only online proofing gallery purchases. To add a previous year's balance to a current GIFT CERT CODE, forward us a past 'relevéPHOTO Deposit Information' email (the one that has your unique GIFT CERT CODE) we have sent you OR email us this information:

  1. Email address (the one/s used when making previous deposits):
  2. Your Dance Studio:
  3. Your NEW GIFT CERT CODE (if you have one as this is where we will add the previous balance):



HOW DO YOU HANDLE A DEPOSIT FOR SIBLING or BUDDY SESSIONS?

siblingSESSIONS. A siblingSESSION requires ONE $29 deposit, but it can be a FREE add-on! If you have two other NON-siblingSESSION deposits in your cart, use coupon code 'sibSESSION' at checkout to take $29 off your deposit total! To make your deposit for a siblingSESSION:

  1. Go to releveAWAY.com. Find your studio and it's daily categories (accessible from the 'studios.' dropdown on the header.)
  2. For each day we are shooting at your studio, there will be one 'siblingSESSION' product listing. So after you have located your studio, click on the day you'd like us to shoot this SESSION.
  3. Click 'Add To Cart' and enter first and last names of ALL the siblings that will be in the shots. There is an optional box for the cell phone number of the person to contact when it is time for the other sibling to come into the studio (if this procedure is still applicable at your studio during this time of social distancing/less families/parents in the studio.)
  4. Make sure to enter the sibSESSION coupon code (if applicable) BEFORE completing your transction. You will receive an email confirmation after your purchase!
IMPORTANT TO REMEMBER:
  • We ONLY shoot siblingSESSIONs if a deposit has been purchased (with money or the coupon code applied)!
  • These are often scheduled on a day at least ONE sibling has an already scheduled group session, but you can decide what works best for you/your dancers!
  • siblingSESSIONS are worked in at the end of scheduled group sessions. We ask for your patience in squeezing in these favorite shots and that the other sibling wait until some dancers from the scheduled group have started to leave the photo room.
buddySESSIONS. These SESSIONS also require only ONE $29 deposit for the set (pair or group of dancers)! You start making the deposit for this just as you would for a regular class individual SESSION by finding the class you'd like us to shoot the buddySESSION. After pressing 'Add To Cart' a dialogue boxing asking for the Dancer's Name appears. Enter ALL the names for anyone to be in the buddySESSION (there is only one First Name & one Last Name box, but just enter multiple names in both/either box)! IMPORTANT: These buddySESSIONS will follow your studio's social distancing/COVID-19 protocols in place for groupSHOTS, meaning it is likely they will be spaced out and not touching, but not the full six feet. If you are uncomfortable with those protocols, please do not sign up for a buddySESSION without emailing us first!



HOW DO I SCHEDULE A SOLO/DUO/TRIO SESSION?

solo/duo/trio : sign up for a compSESSION. A compSESSION is a ten-minute, more personalized session. These require $29 per ten-minute compSESSION; if it is a duo/trio it is still just ONE $29 deposit. These are offered only on certain photoDAYs based on the time available after group shots have been scheduled, so they are often at the beginning or end of our photoDAY! So after choosing your studio on releveAWAY.com start by looking on the day you'd prefer to shoot! The compSESSION product listing will be the LAST tile on a daily category page and labeled 'compSESSION - [day]'. Click on that listing and after reading all the important details, click on the dropdown to find the available times for that day! Then follow the prompts until you have fully checked out. IMPORTANT TO NOTE:

  • It IS possible to add this to your cart and by the time you check out, that particular day/time may be 'out of stock' (aka someone swiped it up quick before you were able to check out)! For this reason, we recommend adding compSESSIONS last, (after adding all your other class deposits) so you have the most up-to-date list of available compSESSIONS.
  • If you do not see a compSESSION listing on a particular day, we may not be offering them or they may all be booked for that day. We suggest looking for the compSESSION listing on another day.
  • If you cannot find a compSESSION listing on ANY day, we may be FULLY booked and if so, email us ASAP so we can look for other options!
  • We will TRY to make adjustments/exceptions for scheduling these, but CANNOT guarantee any maneuvering or adding to our schedule after we have STARTED shooting at your studio. So, PLEASE plan ahead and book your compSESSION ASAP!



I MADE A DEPOSIT FOR INDIVIDUALS. HOW DO I USE THAT MONEY?

On your studio's galleryDEBUT date, you will receive an email with the subject 'relevePHOTO Deposit Information.' Search your inbox (the inbox of the email address used when making your deposit) for 'relevePHOTO Deposit Information' or 'relevePHOTO'. Once you find that email, it will have your unique GIFT CERT CODE and all the instructions you need to apply your deposit to your purchase! If you cannot find that email, we can help! Just forward us your deposit receipt (which would have come the day you placed your deposit) or email us this information:

  • Email address used to make deposit
  • Studio Name
  • Dancer/s Names
NOTE: galleryDEBUTs are typically one to two weeks after we have wrapped at your studio. For your specific galleryDEBUT date, go to releveAWAY.com and find your studio using the 'studios.' dropdown in the header. HELPFUL HINT: Make sure you are NOT entering this code in the 'COUPON CODE' box. GIFT CERT CODE Box - Payment Page



© 2012 relevéPHOTO.