Good question!

First, remember that ALL orders (including digital) are edited before finalization and that perfecting process can up to TEN BUSINESS DAYS to your fulfillment time. That estimate does NOT include shipping time.

Also, remember that if you ordered on a freeSHIP or galleryFINALE day, those orders could take up to FIFTEEN BUSINESS DAYS due to the LARGE number of orders recieved on those special days!

It still doesn't hurt to just to check your order status from you proofing gallery account. To do so:

1. Go to your online proofing site (or here: www.MYrelevePHOTO.com).

2. Find the 'Log In' text in the bottom right corner and enter your account details/password.

3. Find the order in question.

4. You may see that shipping details have been entered which means it is on it's way.

5. You may see 'Waiting For Approval' which just means it is still waiting for us to edit, replace, perfect, and approve before going to print. If it has NOT yet been TEN BUSINESS DAYS, sit tight and stay excited; there is no action required from you at this time. If it HAS been TEN BUSINESS DAYS, forward your Order Confirmation to info@relevePHOTO.com as we may have been trying to get ahold of you with a question about your order!

IMPORTANT NOTES:

• Extra editing & treatment requests may take longer in editing.

• Any orders that have photos from previous years may take longer.

• Unfortunately, we CANNOT track (nor replace/refund) orders 90 days after they have been placed. You can still contact us requesting any details we do have on the shipment/order! Be sure to include order number, date, details when emailing.

Always contact us if you have not received your order within 30 days of placing it!

On your studio's galleryDEBUT date, you will receive an email with the subject '2022 relevePHOTO Deposit Information.' Search your inbox (the inbox of the email address used when making your deposit) for '2022 relevePHOTO Deposit Information' or 'relevePHOTO'. Once you find that email, it will have your unique GIFT CERT CODE and all the instructions you need to apply your deposit to your purchase!

If you cannot find that email, we can help! Just forward us your deposit receipt (which would have come the day you placed your deposit) or email us this information:

• Email address used to make deposit

• Studio Name

• Dancer/s Names

NOTE: galleryDEBUTs are typically one to two weeks after we have wrapped at your studio. For your specific galleryDEBUT date, go to releveAWAY.com and find your studio using the 'studios.' dropdown in the header.

HELPFUL HINT: Make sure you are NOT entering your GIFT CERT CODE in the 'COUPON CODE' box.

COUPON CODES: As of 2019, we can NO LONGER apply coupon codes after the fact nor issue refunds for those who forget.

However, if you'd like us to cancel the order (so you can replace it using the coupon code) just forward your photo order confirmation to info@relevePHOTO.com with a note to cancel the order so it can be replaced.

IMPORTANT NOTES:

• Replacing the order will affect editing and shipping times but it's likely worth the extra savings!

• If you used a GIFT CERT CODE on the photo order and we cancel the order, funds will back to GIFT CERT CODE immediately. Refunds from any other payment method could take between two to ten business days (based on your payment provider).

• You can safely replace your order as soon as you get confirmation of the cancellation, again using your GIFT CERT CODE as you did originally.

GIFT CERTIFICATE CODES: If you forgot to use your gift certificate code, you have two options:

1. The FREE Method: We cancel your order and then place a NEW order using your GIFT CERT CODE. Forward us your Order Confirmation with a note to cancel and we'll get right on it!

2. The $8-Accounting-Nightmare Method: If you'd prefer relevéPHOTO to apply your GIFT CERT CODE to your already placed order, you can have do so for a $8-Accounting-Nightmare Fee (previously known as our '$5-Accounting-Nightmare Fee'... but oh those headaches get costly!). Though not the preferred method, this is helpful for some but mostly those who forget to apply their code when ordering @11:58PM on galleryFINALE night (the dreaded price increase likely far outweighs the $8 fee!)

IMPORTANT NOTES:

• Replacing the order will affect editing and shipping times but it's likely worth the extra savings!

On your studio's galleryDEBUT date, you will be/were sent an email with the subject 'relevePHOTO Deposit Information.' galleryDEBUTs are typically one to two weeks after we have wrapped at your studio. For your specific galleryDEBUT date, go to releveAWAY.com and find your studio’s info site using the 'studios.' dropdown in the header. If your studio's gallery has already debutted, you likely have an email from us: Search your inbox (the inbox of the email address used when making your deposit) for 'relevePHOTO Deposit Information' or 'relevePHOTO'. Once you find that email, it will have your unique GIFT CERT CODE and all the instructions you need to apply your deposit to your purchase! If you cannot find that email, we can help! Just forward us your deposit receipt (which would have come the day you placed your deposit) or email us this information: Email address used to make deposit Studio Name Dancer's Name

Oh man, did our lab hide those good this year!

1. First, while in your gallery and with an image selected, click 'VISIT SHOP' on the right side panel!

2. Find the Category ‘PHOTO GIFTS’ either by scrolling down or along the top of the page.

3. Once there, click on ‘Other Gifts’ which will pull up the 'Photo Button' product.

4. Click on the arrow to the right of the text 'Photo Button' to open a dropdown menu and find Magnets there. There are two different sizes in the magnet!